Tuesdays| 10:30 AM | 6 Sessions | Every 2 Weeks | 75 Minutes Each
March 2, 16 & 30 | April 13 & 27 | May 11
*DiSC assessment is included for every participant*
In these sessions you will learn:
Session 1: Elements of Communication
In the first session, we will use DiSC as the centerpiece to learn how to better communicate with everyone you interact with: peers, subordinates, customers, vendors as well as those you report to. Discover your own DiSC Style and fully understand other styles in order to build more effective relationships everywhere.
Session 2: Developing Accountability for Yourself & Others
This interactive session is designed to build a mindset for personal accountability and responsibility for organizational results. It will get the participant to look at accountability differently. We will introduce a 5-step process and a format to make accountability completely clear between both parties.
Session 3: Effective Delegation
We will define delegation, discuss why it is critically important and why we don’t
delegate as much as we should. We will also discuss the behaviors of delegation
and some new ways to look at this key competency of managers and front-line supervisors.
Session 4: How to Execute Difficult Conversations
This course is designed to help participants have confidence to navigate difficult conversations and to manage them skillfully so that feelings are spared and the organization’s best interests are kept front and center. We will cover a specific process to use and provide them a template to guide their conversations.
Session 5: Giving & Receiving Feedback & Setting Proper Expectations
This course will give attendees a specific format for giving effective feedback to subordinates as well as peers. We will also discuss how to set proper expectations using the SMART format.
Session 6: The Art of Asking Questions for Managers
This course will explain the art of asking questions for front line managers and why it’s important. We will give attendees a template of how to ask questions and discuss how body language, tonality, and words are critical components of active listening and asking questions.
Contact Len at firstname.lastname@example.org for cost & details